We Can Help!
If you are having trouble using our service, you can contact our support team and we will be more than happy to help you get to downloading again.

Still want to proceed?
You can cancel your own account by logging in to the Account Control Panel, clicking on "Update Your Payment", and then clicking on the "Cancel Account" link found at the bottom. If you are having trouble, please contact support.

Can I have money back for the time/credits I didn't use?
No, we do not provide refunds for unused time/kilobytes.